TERMS & CONDITIONS

Welcome to www.ftrend.ae the definitive home of trendy chic ready-made dresses and abayas. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.

Website Terms

When you place an order through our Website, you are deemed to have consented to the latest version of the Website Terms posted on our Website.

(ftrend.ae) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Registration

In order to take advantage of the features and services of this Website, you can create an account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us through email Customercare@ftrend.ae or Whatsapp +971561922122 or updating them in your Website profile. Please keep your account details and password confidential and secure. Our customer care agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects.

Orders

When you place an order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that order, at the price indicated including any delivery fees, taxes and duties where applicable. The Website may contain or provide information regarding the availability of products. This information can be used to estimate the likelihood that an item will be available immediately upon order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.

Payment

We currently accept the following tender types for orders placed on our Website: Visa, Mastercard, and Cash on Delivery. FTrend provides all possible payment options for our customer ’ s convenience. Kindy note that FTrend reserves the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site if it suspects there is fraudulent or suspicious activity.

Return and Exchange policy

We address every concern individually to the best of our ability. You are eligible to obtain a full refund or exchange on the items you are not happy with purchasing (conditions applied).

Products may be returned within 3 days of the original purchase date for exchange and alteration.

Drop us your information and reason for exchange, our customer service representative will get back to you to guide you through further process. Contact us on Whatsapp +971561922122 or email customercare@ftrend.ae

Kindly ensure that all product returns should be addressed back in original packaging that we provided upon the delivery.

Please note that damaged items won’t be accepted.

Our delivery team will contact you for the returns.

Return Summary

All items can be returned within 3 days from the original date of purchase.

Amount will be refunded to you cash in hand or through bank transfer.

All returns should be in original packaging and customized items won.